The RootLo team is so excited to be working together! We hope you love the tools we’ve created to support your business.
These Terms of Service (these “Terms”) describe your rights and responsibilities when using our online map-based directory program located at www.rootlo.com, or via RootLo’s Slack app (collectively, the “Services”). Please read these Terms carefully; if you don’t agree to be bound by these Terms, you aren’t allowed to access or use the Services.
Unless the parties have mutually executed a different agreement covering your use of the Services, these Terms form a binding contract between Customer and RootLo. “We,” “our,” and “us” refers to RootLo Inc., while “Customer” or “you” refers to you (or, as applicable, the company or entity that you represent). The “Effective Date” of these Terms is the date that you first use our website or access any of our Services. If you access or use the Services in your capacity as an employee, consultant or agent of a company or other entity, you represent that you are an employee, consultant or agent of that company or entity, and that you have the authority to bind that company or entity to these Terms.
These Terms contain an arbitration provision (see Section 12, below). Please review the arbitration provision carefully, since it affects your rights by using the Services or any part of them, you understand and agree to be bound by the arbitration provision.
A subscription allows you (and a specified number of your authorized users) to access the Services. A subscription can be obtained via the Services “billing” interface. We offer several different types of Services subscriptions available, including a 14-day free trial plan (for which there are no subscription fees). One person or legal entity may not sign up for more than one free plan. No credit card info is needed for the 14-day free trial plan. Subscriptions commence when we make them available to you, and will end 14-days thereafter unless you purchase a monthly or annual subscription plan through the services “billing” interface.
We may share information about our future product plans because we want to get product feedback from you early and often. Our public statements about those product plans are an expression of intent, but please do not rely on them when making a purchase. If you decide to buy a subscription to our Services, that decision should be based on the functionality or features we have made available today, and not on the delivery of any future functionality or features.
Occasionally, we beta test new features. These features may be identified as “beta,” “pre-release,” or “early access,” or words or phrases with similar meanings (each, a “Beta Product”). Beta Products may not be ready for prime time so they are made available “as is,” and any commitments we make for other Services do not apply. Should you encounter any faults with our Beta Products, we would love to hear about them; our primary reason for running any beta programs is to iron out issues before making a new feature widely available.
The more suggestions our customers make, the better the Services become. If you send us any feedback or suggestions regarding the Services, there is a chance we will use it, so you grant us (on behalf of itself and its personnel) an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such feedback or suggestions for any purpose without any obligation or compensation to you or your personnel.
We reserve the right to change or modify these Terms, or any of our other policies or guidelines, at any time upon notice to you. We may provide that notice in a variety of ways, including, among other things, sending you an email, posting a notice on the Service itself, or by posting the revised Terms on our website and revising the date at the top of these Terms. Any changes or modifications will be effective after we provide notice that these Terms have been modified. You acknowledge that your continued use of the Services following such notice constitutes your acceptance of the modified Terms.
We reserve the right — at any time, and without notice or liability to you — to modify the Services, or any part of them, temporarily or permanently. We may modify the Services for a variety of reasons, including, among other things, adding new features, implementing new protocols, maintaining compatibility with emerging standards, or complying with regulatory requirements.
Subject to your continued compliance with these Terms, RootLo grants you a limited, non-transferable, non-exclusive, revocable right and license to access and use the Services, solely for your own internal business purposes, for the subscription term for which you have paid the applicable fees. These details will be made clear in your plan description at time of purchase.
Except as expressly authorized by these Terms, you may not: (a) modify, disclose, alter, translate or create derivative works of the Services; (b) license, sublicense, resell, distribute, lease, rent, lend, transfer, assign or otherwise dispose of the Services (or any part of them); (c) offer any part of the Services on a timeshare or service bureau basis; (d) allow or permit any third party to access or use the Services; (e) use the Services to store or transmit any viruses, software routines, or other code designed to permit anyone to access in an unauthorized manner, disable, erase or otherwise harm software, hardware, or data, or to perform any other harmful actions; (f) build a competitive product or service, or copy any features or functions of the Services (including, without limitation, the look-and-feel of the Services); (g) interfere with or disrupt the integrity or performance of the Services; (h) publicly disclose to any third party any performance information or analysis relating to the Services; (i) remove, alter or obscure any proprietary notices in or on the Services, including copyright notices; (j) use the Services or any product thereof for any illegal or unauthorized purpose, or in a manner which violates any laws or regulations in your jurisdiction; (k) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms that make up the Services or any software, documentation, or data relating to the Services, except to the limited extent that applicable law prohibits such a restriction; or (l) cause or permit any third party to do any of the foregoing.
Additionally, you agree that you will not use the Services in support of a business that is dedicated to — or focused on facilitating or encouraging — discriminatory, malicious, or harmful speech or actions. This includes, but is not limited to, hate speech and any other material that RootLo reasonably believes degrades, intimidates, or incites violence against people based on gender, race, sexual orientation, age, ethnicity, disability, national origin, religion, or other protected categories.
You must comply with these Terms, and ensure that your users do, as well. We may review conduct for compliance purposes, but we have no obligation to do so. The Services are not intended for and should not be used by anyone under the age of 18. You must ensure that all users are over 18 years old.
If we believe that there is a violation of these Terms that can simply be remedied by your removal of certain Customer Data, we will, in most cases, ask you to take direct action rather than intervene. However, we may directly step in, without notice or liability to you, and take what we determine to be appropriate action (including, among other things, removing certain Customer Data) if you do not take appropriate action, or if we believe there is a credible risk of harm to us, the Services, your users, or any third parties.
You understand that we use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide the Services, and you agree that, except to the extent required by law, we are not and will not be liable or responsible for the acts or omissions of such third-party vendors or hosting partners.
In order to access certain features of the Services, you will need to have a valid account on Slack.
You acknowledge and agree that the availability of the Services is dependent upon your entering into a valid license to use Slack. You acknowledge that these Terms are between you and RootLo, and not with Slack. You agree to comply with, and your license to use the Services is conditioned upon your compliance with, all applicable third-party terms (including, among other things, Slack’s terms of use) when using the Services. THE SLACK SERVICE AND ANY OTHER THIRD PARTY PRODUCT THAT YOU MAY CHOOSE TO USE ARE NOT OUR PRODUCTS, AND WE DO NOT WARRANT OR SUPPORT THOSE PRODUCTS IN ANY WAY, AND, ULTIMATELY, YOU (AND NOT US) WILL DECIDE WHETHER AND HOW YOU USE THOSE THIRD PARTY PRODUCTS. ANY USE OF THE SLACK PRODUCT OR ANY THIRD PARTY PRODUCT IS SOLELY BETWEEN YOU, SLACK, AND/OR THE THIRD PARTY PROVIDER, AS APPLICABLE.
You are responsible for maintaining the security of the accounts that you use to access the Services. You agree that you will be fully responsible for any activities or transactions that take place using your account(s), even if you were not aware of them, unless those activities or transactions take place as the direct result of our gross negligence or willful misconduct.
Please review our Privacy Policy at https://rootlo.com/privacy-and-security/ for more information on how we collect and use data relating to the use and performance of our websites and products. By using the Services, you consent to our collection, use, and disclosure of information as set forth in our Privacy Policy, as we may update that Policy from time to time.
For Customers that purchase our Services, fees are specified at the Services “billing” interface or in the applicable Order Form(s), and must be paid in advance. By providing us with your credit card information, you agree: (a) that you have the right to provide that information to us; (b) that we are authorized to charge that card for all fees due to us hereunder, and that no additional notice or consent is required; (c) that if your Services subscription is billed based on the plan which you choose, we are authorized to charge your credit card for those amounts (including, as applicable, periodic true-up charges); and (d) that you will keep your credit card information up-to-date. Payment obligations are non-cancelable and, except as expressly stated in these Terms, fees paid are non-refundable. If we agree to invoice you by email, full payment must be received within thirty (30) days from the invoice date. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, accessible by any jurisdiction (collectively, “Taxes”). You will be responsible for paying all Taxes associated with your purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, you will reimburse us for such withholding tax. You agree to make all payments in U.S. Dollars, unless the Order Form indicates otherwise.
Depending on your Services subscription plan, you may receive credits for overages paid in prior months. You understand and agree that any credits that may accrue to your account will expire following expiration or termination of the applicable subscription, will have no currency or exchange value, and will not be transferable or refundable.
Interest on any late payments will accrue at the rate of 1.5% per month, or the highest rate permitted by law, whichever is lower, from the date the amount is due until the date the amount is paid in full. If you are late in paying us, you also agree that, in addition to our rights to suspend your access to the Services, terminate your account(s), downgrade you to a free plan, and/or pursue any other rights or remedies available to us at law or in equity, you are responsible to reimburse us for any costs that we incur while attempting to collect such late payments. Customer acknowledges and agrees that any downgrade to a free plan may result in a decrease in certain features and functionality, and potential loss of access to Customer Data, and that we do not accept any liability for such loss.
The protection of Customer Data is a top priority for us so we will maintain administrative, physical, and technical safeguards at a level not materially less protective than as described in our Data Protection Review, which is incorporated into these Terms by this reference. Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by our personnel. Before sharing Customer Data with any of our third party service providers, we will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not us) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer’s or its representatives’ or agents’ possession or control. We are not responsible for what Customer’s users do with Customer Data, or what Slack or any other third party applications do with Customer Data — that is Customer’s responsibility.
We may leverage our employees, those of our corporate affiliates and third party contractors (the “RootLo Representatives”) in exercising our rights and performing our obligations under these Terms. We will be responsible for the RootLo Representatives’ compliance with our obligations under these Terms.
As between us on the one hand, and Customer on the other, Customer will own all data, material, or other content that Customer or its users make available or upload to the Services or to which we gain access via your Third Party Accounts (collectively, the “Customer Data”). Customer grants us a worldwide, non-exclusive, royalty-free, limited term license to access, use, process, copy, perform, export and display Customer Data, as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law or as permitted by the Data Protection Review; or (d) as expressly permitted in writing by Customer. Customer represents and warrants that: (i) it has secured all rights in and to Customer Data as may be necessary to grant this license; (ii) the Customer Data it or any user submits to the Services does not and will not infringe upon the intellectual property rights of any third party; (iii) the Customer Data it or any user submits to the Services does not and will not contain any “sensitive” personal data or “personal health information”, as defined by applicable laws, unless you have signed a separate written agreement with us relating to the processing of such data. Customer acknowledges that it is entirely responsible for Customer Data, and for any harm or liability resulting from or arising out of Customer Data — this responsibility applies whether or not you were the original creator of the Customer Data.
We own and will continue to own our Services, including all related intellectual property rights. We may make software components available, via app stores or other channels, as part of the Services. We grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer to use the object code version of these components, but solely as necessary to use the Services and in accordance with these Terms. All of our rights not expressly granted by this license are hereby retained.
We will collect general information about your configuration and use of the Services (collectively, “Usage Data”) as part of our efforts to continuously improve our Services, and you agree that we have the right to collect and use Usage Data for that purpose.
You acknowledge that we have the right to collect, use, and share data that has been aggregated or anonymized (so that it does not directly or indirectly identify you or your users) for the purpose of developing new services and features, as well as promoting our products and services through, for example, publishing analyses of general patterns and trends.
These Terms will apply to you beginning on the Effective Date, and will continue for as long as you are accessing or using our website or any of our Services. As further described below, a free subscription expires after 14-days days, while a paid subscription has a term that may expire, or be terminated. These Terms remain effective until all subscriptions ordered have expired or been terminated, or the Terms themselves are terminated. Termination of these Terms will terminate all subscriptions.
Unless an Order Form says otherwise, all subscriptions automatically renew (without the need to execute a renewal Order Form) for additional subscription terms of equivalent length, unless one party gives written notice to the other at least thirty (30) days before the end of that subscription term that it does not want the term to renew. We reserve the right to modify the fees for the Services at any time upon thirty (30) days’ prior notice to you, provided that the modified fees will not apply until the next renewal term.
We, in our sole discretion, have the right to suspend your ability to use and/or access the Services, without liability, under the following circumstances: (a) for scheduled or emergency maintenance to the Services; (b) if we believe that you are using the Services in violation of these Terms or applicable law; (c) if we believe that your use of the Services poses a security risk to us or to any third party; (d) if required by law enforcement or government agency, or otherwise in order to comply with applicable law or regulation; or (e) if you fail to fulfill your payment obligations.
Either party may terminate these Terms upon notice to the other party if the other party breaches any of these Terms and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for the acts and omissions of its users, including for any breaches of these Terms by its users. We may terminate these Terms immediately upon notice to you if we reasonably believe that you are in breach of any of these Terms relating to our intellectual property or our Confidential Information (defined below).
Customers may terminate their free 14-day subscriptions early without cause.e.
Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the term of those subscriptions after the effective date of termination. In no event will any termination relieve the Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination. When these Terms terminate or expire: (a) you will no longer have the right to access or use the Services; (b) you will ensure that the Services no longer integrate with your Slack workspace; and (c) unless otherwise set forth in the Data Protection Review or in accordance with applicable law, we may delete all Customer Data in our systems or otherwise in our possession or under our control. You acknowledge that, so long as the Services remain integrated with your Slack workspace, we will have access to Customer Data, and we will not be liable or responsible to you with respect to our treatment, storage, or use of any Customer Data if you fail to dis-integrate the Services from your Slack workspace following the expiration or termination of these Terms.
Sections 1.2, 1.6, 2.2, 2.4, 2.7, 4, 6, 7.6, 7.7, and 8 through 13 will survive the termination or expiration of these Terms for any reason.
EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
You agree, at your sole expense, to defend, indemnify and hold RootLo (and its directors, officers, employees, consultants and agents) harmless from and against any and all actual or threatened suits, actions, proceedings (whether at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, without limitation, reasonable attorneys’ fees, costs, penalties, interest and disbursements) arising out of or relating to (a) Customer Data; (b) your use of the Services; (c) your failure to pay any taxes that you owe under these Terms; and (d) any other actual or alleged breach of any of your obligations under these Terms. You will not settle any such claim in any manner that would require RootLo to pay money or admit wrongdoing of any kind without our prior written consent, which we may withhold in our sole discretion.
IN NO EVENT WILL ROOTLO’S TOTAL, AGGREGATE LIABILITY TO YOU OR TO ANY THIRD PARTY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) ANY PART OF THE SERVICES EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO ROOTLO IN SUBSCRIPTION FEES FOR THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRIOR TO THE ACCRUAL OF THE FIRST CLAIM. MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMITATION.
IN NO EVENT WILL ROOTLO BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, INTERRUPTION OF BUSINESS, LOSS OF DATA, OR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF, OR IN CONNECTION WITH THESE TERMS OR YOUR USE (OR INABILITY TO USE) ANY PART OF THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ROOTLO HAS BEEN ADVISED OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations under this “Limitation of Liability” section apply with respect to all legal theories, whether in contract, tort or otherwise, and to the extent permitted by law. The provisions of this “Limitation of Liability” section allocate the risks under these Terms between the parties, and the parties have relied on these limitations in determining whether to enter into these Terms and the pricing for the Services. This “Limitation of Liability” section will be given full effect even if any remedy specified in these Terms is deemed to have failed of its essential purpose.
Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with these Terms, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (including all Order Forms), as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Data, while Confidential Information of RootLo includes any nonpublic elements of the Services. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. For the sake of clarity, we will always treat your Slack message content as your Confidential Information. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.
The Receiving Party will (a) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with these Terms; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of these Terms. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in these Terms.
The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the access or disclosure. Without limiting the foregoing, please review the Data Protection Review for details on how requests may be made for the disclosure of Customer Data and how we will handle those requests. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in connection with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.
Please read this Section 12 carefully. It requires you to arbitrate disputes with us, and limits the manner in which you can seek relief from us.
All disputes arising out of or in connection with these Terms, including without limitation your access or use of the Services, will be referred to and finally resolved by arbitration under the Commercial Arbitration Rules of the American Arbitration Association. Each party will cover its own fees and costs associated with the arbitration proceedings; however, if the arbitrator finds that you cannot afford to pay the fees and costs reasonably associated with the arbitration proceedings, RootLo will pay them for you. The place of arbitration will be Colorado Springs, CO. You may choose to have the arbitration conducted by telephone, based on written submissions. The language of the arbitration will be English. The award of the arbitrator will be final and binding, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, RootLo may seek and obtain injunctive relief in any jurisdiction in any court of competent jurisdiction, and you agree that these Terms are specifically enforceable by RootLo through injunctive relief and other equitable remedies without proof of monetary damages.
WITH RESPECT TO ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING WITHOUT LIMITATION DISPUTES RELATED TO THE SERVICES: (I) YOU HEREBY EXPRESSLY GIVE UP YOUR RIGHT TO HAVE A TRIAL BY JURY; AND (II) YOU HEREBY EXPRESSLY GIVE UP YOUR RIGHT TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS IN ANY LAWSUIT, INCLUDING BUT NOT LIMITED TO CLASS ACTION LAWSUITS INVOLVING ANY SUCH DISPUTE.
Customer grants us the right to use Customer’s company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to Customer’s standard trademark usage guidelines as provided to us from time-to-time.
Except for payments due under these Terms, neither party will be responsible for any delay or failure to perform that is attributable in whole or in part to any cause beyond its reasonable control, including, without limitation, acts of God (fire, storm, floods, earthquakes, etc.); civil disturbances; pandemic; disruption of telecommunications, power or other essential services; interruption or termination of service by any service providers used by RootLo to host the Services or to link its servers to the Internet; labor disturbances; vandalism; cable cut; computer viruses or other similar occurrences; or any malicious or unlawful acts of any third party. For the sake of clarity, RootLo will not be responsible for any delay or failure under these Terms (or in the Services themselves) that is attributable to any act or omission of Slack or any third party.
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. There are no third party beneficiaries to these Terms.
Except as otherwise set forth herein, all notices under these Terms will be by email, although we may instead choose to provide notice to you through the Services (e.g., a Slack app notification). Notices to RootLo will be sent to help@rootlo.com, except for legal notices, such as notices of termination or any claim of breach, with a copy to 5142 N. Academy Blvd. #1008 Colorado Springs, CO. Notices will be deemed to have been duly given (a) the day after they are sent, in the case of notices through email; and (b) the same day, in the case of notices sent through the Services.
You acknowledge and agree that any RootLo names, trademarks, service marks, logos, trade dress, or other branding included on our website or as part of the Services (collectively, the “Marks”) are owned by RootLo and may not be copied, imitated, or used (in whole or in part) without RootLo’s prior written consent. All other trademarks, names, or logos referenced on our website or the Services (collectively, “Third-Party Trademarks”) are the property of their respective owners, and the use of such Third-Party Trademarks inure to the benefit of their respective owners. The use of such Third-Party Trademarks is intended to denote interoperability, and does not constitute an affiliation by RootLo or its licensors with any company or an endorsement or approval by that company of RootLo, its licensors, or their respective products or services.
No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. No waiver under these Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
These Terms will be enforced to the fullest extent permitted under applicable law. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms will remain in effect.
You may not assign these Terms, in whole or in part, by operation of law or otherwise, without the prior written consent of RootLo, and any attempted transfer, assignment or delegation without such consent will be void and of no effect. RootLo may freely transfer, assign or delegate these Terms, or its rights and duties under these Terms, without notice to you. Subject to the foregoing, these Terms will be binding upon and will insure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.
These Terms, and any disputes arising out of or related hereto, will be governed exclusively by the laws of the State of Colorado, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods or the Uniform Computer Information Transactions Act (which are both hereby expressly disclaimed). To the extent that the arbitration requirements in Section 12 do not apply for any reason: (i) the courts located in Colorado Springs, CO will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms or its formation, interpretation or enforcement, and each party hereby consents and submits to the exclusive jurisdiction of such courts; and (ii) in any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
You acknowledge that you are responsible for complying with all applicable laws and regulations associated with your access and use of the Services.
These Terms, together with any policies incorporated into these Terms by reference, constitute the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter (including, without limitation, prior superseded versions of these Terms). Any terms or conditions that you send to RootLo that are inconsistent with or in addition to these Terms are hereby rejected by RootLo, and will be deemed void and of no effect. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order, vendor onboarding process or web portal, or any other Customer order documentation will be incorporated into or form any part of these Terms, and all such terms or conditions will be null and void. Except as expressly set forth in these Terms, the exercise by either party of its remedies will be without prejudice to its other remedies, whether under these Terms or otherwise.
RootLo Inc. (“we” or “us”) has created this Privacy Policy to inform you of our information collection, use, and sharing practices for this website and the associated services (the “Services”). In this Privacy Policy, “you” refers to individuals who use the Services. By using the Services, you consent to the processing of your information as described in this Privacy Policy.
For purposes of this Privacy Policy, “Personal Information” is information that you provide to us that may be used to identify you, such as your full name, physical address, email address, or phone number. Except as otherwise provided in this Privacy Policy, we do not collect Personal Information through the Services unless you voluntarily submit it. We use Personal Information to provide the Services and information you have requested and for administrative and analytical purposes.
Like many websites, we use “cookies” and other tracking technologies to collect certain information automatically whenever you visit our website. Cookies are files stored on your computer’s hard drive by your browser. Most browsers accept cookies automatically but allow you to disable them. If you choose to disable cookies, you may be unable to use certain features of our website.
Information we collect through the use of cookies and other tracking technologies may include your IP address, location of your computer (but not your street address), browser information, operating system type, and dates and times you accessed our website. We may also collect information regarding traffic patterns, how you came to our website, and site usage. This information is used for analysis and for online marketing.
With both cookies and other tracking technologies, the information we collect does not contain your name, address, telephone number, or email address. We do not generally link the information we collect through the use of cookies and tracking technologies to Personal Information you submit. However, we reserve the right to use information collected in this manner to identify a website visitor if we reasonably believe it is necessary or advisable to enforce our policies, to protect us or our clients, to prevent fraud, deception, or illegal activity, or to protect our website or its visitors.
We may also contract with third-party advertising networks that collect non-personally identifiable information and Personal Information through our web site and emails and on third-party web sites. Ad networks follow your online activities over time by collecting usage data through cookies and other tracking technologies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other web sites. This process also helps us manage and track the effectiveness of our marketing efforts. You may opt out of display advertising partners’ targeted advertising using the following links: http://www.aboutads.info/choices/, http://www.networkadvertising.org/choices/ and http://www.youronlinechoices.eu/ if located in the European Union.
Our website is not intended for use by children. If you are under the age of 18, you should not use our website and should not submit any information of any kind to us.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, hosting and maintenance of our website, data storage and recovery, maintaining mailing lists, website evaluation, data analysis, data cleansing, and marketing assistance. We may provide information regarding you, including Personal Information, to these third parties. We may also share Personal Information you provide to us to with insurance and financial service providers in order to provide you with information about the availability and pricing of products and services.
We may share non-Personal Information with others from time to time. Examples of such non-Personal Information include the number of users who visited our website during a specific time period. This information is shared in an aggregate form.
We reserve the right to transfer any information we have about you, including Personal Information, in connection with the sale or transfer of all or a portion of our business or assets to a third party.
We may also share information, including Personal Information, with third parties as described elsewhere in this Privacy Policy.
In addition, we, or those with whom we have shared information in accordance with this Privacy Policy, may release Personal Information and/or non-Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of us or our clients, our website visitors, or others.
We use various security measures to protect Personal Information we collect through our website. However, no data transmission or information system can be guaranteed to be secure. We do not warrant the security of any Personal Information you submit to us and all such transmissions are at your own risk.
Subject to certain limitations, we follow the California Consumer Privacy Act (“CCPA”) guidelines for all of our users regardless of their location, providing our users the right to access, transfer or delete Personal Information that we collect. As a result, all of our users can request to delete/transfer/access their personal information, opt out of any “sales” promotions, and will not be discriminated against for exercising these rights.
We do not sell the Personal Information we collect to third parties for money or any other consideration.
If you would like to make a request, please contact us at help@rootlo.com.
The administrator of the workspace is able to manage the data of their workspace. Additionally, we store data that we had collected for account functionality for processing purposes for 90-days and then delete the data 90-days after an account has been deactivated. Requests are welcome to be made to help@rootlo.com and we will be happy to complete them!
Our Services will continue to evolve to bring you new features and implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on our website, together with an updated effective date. By continuing to use the Services after we post any such changes, you accept the Privacy Policy as modified.
Effective Date
This Privacy Policy is effective as of May 01, 2022
RootLo uses Slack’s new Granular Permissions in order to request only the permissions we need to make the RootLo Directory function. When you install RootLo on your Slack workspace, Slack will present you with a list of the specific permissions that RootLo requests, and you will have an opportunity to allow or reject those permissions.
Below are the permissions that we request to be able to populate a searchable employee database on the interactive location-based map:
Currently we only read workspace and user profile data, so the scopes are primarily read-only. Below are the current scopes we use:
“channels:history”
“channels:read”
“commands”
“groups:read”
“team:read”
“users.profile:read”
“users:read”
“users:read.email”
RootLo’s access to messages in Slack is designed to be limited in scope, for two main reasons:
This means that RootLo does not have access to anyone’s private DMs (unless it’s a DM with RootLo), nor does RootLo have access to any public channel content messages unless someone from your team has explicitly added RootLo to the channel.
RootLo is hosted on Google Cloud Platform and primarily Google Kubernetes Engine running in a Google datacenter that is FedRAMP High authorized. Partnering with Google Cloud means that RootLo products and our clients benefit from their best in class security protocols. We leverage Slack’s OAuth for signing into our website, making RootLo as secure as Slack. The directory web application is read-only, so there is no individual user access control.
Additionally, we encrypt the RootLo Directory Map with a unique password for your workspace. So, all client data is stored encrypted, with keys unique to the client.
The RootLo system is implemented using a Zero-Trust Security Model. As we align with all future partners, we will use similarly certified data centers requirements.
We understand that privacy is imperative to building lasting relationships with our clients and we will never put our client’s trust in jeopardy. Please feel free to also review our Privacy Policy here.
If you have any questions about our privacy policy or security practices, please feel free to reach out directly using our contact form or emailing help@rootlo.com.
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